Frequently asked questions

Everything you need to know about Sighub. Can't find an answer? Contact support. See also: Documentation · Support

Setup & Configuration

Risk Detection

Tasks & Scanning

Data & Privacy

Missing Data & Edge Cases

Sighub. HubSpot Churn Prevention & Renewal Risk Detection

Sighub detects renewal risk and engagement drops inside HubSpot and creates follow-up tasks automatically. JavaScript is disabled — every page on this site is also pre-rendered as static HTML, so search engines and link previews see the full content. Visit sighub.io to learn more.

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Frequently asked questions

Setup & Configuration

How do I install Sighub?

Do I need to add the card to HubSpot manually?

Which HubSpot properties do I need before setup?

What if I don't map a contract end date?

How does Sighub suggest properties during setup?

What happens if a mapped property is renamed or deleted in HubSpot?

What are the renewal alert window options?

Who receives follow-up tasks?

Risk Detection

How does Sighub decide a company is at risk?

What makes a renewal risk high vs. medium?

What triggers engagement risk?

What exactly counts as engagement?

Do meetings count? How?

Do inbound email replies count?

Does Sighub use AI or predict churn?

Can I snooze or override a risk decision?

Tasks & Scanning

When are HubSpot tasks created?

What do the task subjects look like?

What happens when a risk disappears?

What if I manually complete a Sighub task but the risk still exists?

What if I delete a Sighub task from HubSpot?

How often does scanning happen?

Can I pause or deactivate task automation?

Data & Privacy

What data does Sighub read from HubSpot?

What data does Sighub store?

Is customer data used to train AI models?

What happens when I uninstall Sighub?

What happens if HubSpot tokens expire?

Missing Data & Edge Cases

What happens if HubSpot data is incomplete?

What happens if a signal source is temporarily unavailable?

How is value at risk calculated?

Can I use Sighub with HubSpot Free?