Question 1

Do I need to choose one renewal date field?

Accepted Answer

No. Renewal detection is automatic. Renewal Radar discovers eligible renewal semantics and resolves the strongest supported evidence separately for each Company.

Question 2

Which renewal sources are production-authoritative today?

Accepted Answer

Eligible Company, Deal, Subscription, Line item, Quote and relevant custom-object sources can become production-authoritative. Each property still has to pass deterministic semantic, record-state and association rules.

Question 3

Does every date on those objects count as a renewal date?

Accepted Answer

No. Generic Quote expiration, billing/payment cadence dates, forecast and operational dates, created/modified timestamps, and ambiguous generic dates stay excluded from authoritative renewal timing.

Question 4

What happens when different sources disagree?

Accepted Answer

Renewal Radar resolves timing deterministically per Company. Stronger semantic evidence wins under the versioned policy, while material conflict between independent explicit sources reduces trust and blocks automatic tasking.

Question 5

What if there is no confirmed renewal date?

Accepted Answer

The canonical result can be a renewal-specific proxy, a Low-confidence estimate, or no reliable current timing. Estimates remain visibly estimates and cannot create automatic renewal tasks.

Question 6

Does Renewal Radar use AI to choose the renewal date?

Accepted Answer

No. Source classification and timing resolution are deterministic and versioned. Runtime resolution does not use an LLM, embeddings, fuzzy matching, machine learning, or a health score.

Question 7

How does Renewal Radar decide a Company needs attention?

Accepted Answer

Renewal Risk starts with the canonical renewal timing. Renewal-specific motion, such as a future meeting before renewal or an active renewal Deal, can affect urgency. Generic calls or replies and raw ticket count stay supporting context. Timing confidence and risk severity are separate decisions.

Question 8

Does every High or Critical Renewal Risk create a task?

Accepted Answer

No. A new task also requires task-eligible canonical timing, Company task eligibility, and the normal task lifecycle and account controls. High commercial urgency cannot override uncertain timing.

Question 9

Can an estimated renewal date create a task?

Accepted Answer

No. Estimates are Low-confidence monitoring timing and remain task-ineligible.

Question 10

Does Engagement Risk create a task?

Accepted Answer

No. Engagement Risk is a secondary Activity Check. It adds context but does not outrank or replace the primary Renewal Risk decision, and it does not create a standalone automatic Renewal Radar task.

Question 11

What happens if HubSpot data is temporarily incomplete?

Accepted Answer

Incomplete authoritative evidence fails closed for unsafe new task creation. Renewal Radar does not treat technical unavailability as proof that an existing active risk disappeared.

Question 12

Does Renewal Radar create duplicate tasks?

Accepted Answer

Renewal Radar maintains at most one owned renewal follow-up per Company. A change in winning source, source record or policy version does not by itself create a second logical task.

Question 13

Does Renewal Radar deeply scan every Company every day?

Accepted Answer

It performs portal-wide candidate discovery across supported renewal source families first, then runs the expensive account-level signal checks on the deterministic candidate cohort. Existing Sighub state and safety cohorts remain part of that inventory.

Question 14

Can the candidate scan miss renewals?

Accepted Answer

Candidate recall is treated as a safety property. If HubSpot search caps, pagination, permissions or association coverage make complete recall uncertain, Renewal Radar fails open to the broader Company inventory instead of silently skipping possible renewals.

Question 15

How fast is Renewal Radar on a large portal?

Accepted Answer

In the latest production read-only validation, a portal with 24,159 Companies produced 375 canonical candidates and completed in 12m33s with zero failed Companies. An earlier 24,077-Company baseline took 4h50m56s. This is an observed benchmark, not a scan-time SLA.

Question 16

How does Renewal Radar handle HubSpot rate limits?

Accepted Answer

CRM Search traffic is proactively paced through a portal-scoped limiter. In the latest production validation it made 2,942 CRM Search requests at 3.92 requests per second with zero HTTP 429s, zero retries and zero reactive backoff.

Question 17

Who is Renewal Radar for?

Accepted Answer

Renewal Radar is built for teams managing recurring contracts in HubSpot, typically RevOps, Customer Success and Account Management teams responsible for subscriptions, service agreements, retainers, memberships, maintenance contracts or other renewable customer agreements.

Question 18

How do I install Renewal Radar?

Accepted Answer

Install Renewal Radar from Sighub or the HubSpot App Marketplace and authorize the portal through HubSpot OAuth. You do not need to choose a portal-wide renewal source during setup.

Question 19

What can I configure?

Accepted Answer

You can configure the renewal alert window, default contract term used for eligible estimates, optional account value, task owner routing, activity thresholds, and per-account risk controls. Renewal source selection itself is automatic.

Question 20

Is there a free scan?

Accepted Answer

Yes. The first renewal exposure scan is read-only and does not create HubSpot tasks. Ongoing monitoring and task automation require an active paid plan.

Question 21

What does Renewal Radar cost?

Accepted Answer

The Team plan is €99 per portal per month. Partner is a contact-led service at €399 per month for agencies and consultants, with scope and onboarding agreed directly.

Question 22

Does Renewal Radar read email bodies, notes, or recordings?

Accepted Answer

No. Renewal Radar uses the metadata required for renewal and activity signals, such as timestamps, direction, status, dates, amounts and ownership. It does not read email bodies, note bodies, call recordings, meeting notes or ticket content.

Question 23

Does Renewal Radar modify my CRM records?

Accepted Answer

Renewal Radar does not edit existing Company, Contact, Deal or Ticket records. Its HubSpot write behavior is limited to the Renewal Radar task lifecycle after task automation has been activated.

Question 24

Does Renewal Radar train an AI model on my data?

Accepted Answer

No. Renewal Radar is deterministic and does not train a churn or renewal model on customer data.

Frequently asked questions

Renewal detection

Risk and tasks

Scanning and performance

Setup and pricing

Data and privacy

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