For RevOps & CS Ops teams running HubSpot
Most lost customers do not start with a cancellation. They start with an account that stopped replying eight weeks ago, and nobody noticed in time to do anything about it. HubSpot does not surface that for you. Sighub finds the customers that have gone quiet, lands one clear follow-up on the company record, and makes sure the conversation actually happens. This activity check is a supporting signal: Sighub is first a renewal radar that finds renewal timing scattered across your HubSpot data.
// The problem
HubSpot is brilliant at logging what happens: emails sent, meetings booked, calls made. It's terrible at surfacing what stopped happening. There's no native view for 'accounts that haven't replied in 45 days' or 'customers with zero meetings this quarter that had monthly check-ins last quarter.'
RevOps teams build workaround views in HubSpot. 'Last Contacted > 30 days' lists, custom properties, weekly digest reports. They get ignored. By the time a CSM scrolls through the 'cold accounts' tab on Friday afternoon, the relationship is already gone.
Cold accounts need an action, not a report. Sighub doesn't add another list to HubSpot. It creates a task on the company record the moment an account crosses the engagement threshold, assigned to the owner, with the evidence attached.
// Real scenarios
Last inbound reply 47 days ago · last meeting 62 days ago
A mid-market account that used to have monthly syncs has gone quiet. Owner is buried in a Q4 expansion push and hasn't checked in. HubSpot shows the account as 'Customer' with no flags, no warnings.
Sighub creates an engagement risk task: 'Sighub: Reactivate account engagement, no reply 47d, no meeting 62d.' The CRM card on the company record shows the timeline so the CSM has context before the call.
No inbound reply in 60 days · no future meeting · no renewal in window
Account isn't up for renewal for another 8 months, so it doesn't show in any renewal report. But interactions have collapsed: what used to be 4 touchpoints a month is now zero.
Sighub surfaces the engagement drift on the company card. Once it crosses the high-severity engagement threshold it becomes a task, so the team can recover the relationship before it turns into a renewal problem.
Reply received after 45 days of silence
Customer finally replied to the CSM's check-in email. The risk is technically resolved, but the open task in HubSpot is still 'Re-engage cold account.'
On the next scan after the reply is detected, Sighub auto-closes the task and the CRM card flips back to healthy, so it disappears from the owner's queue. No manual cleanup.
// How it works in this use case
Sighub asks for read access to companies, contacts, deals, owners and email/meeting/ticket activity metadata (plus optional line items, quotes, subscriptions and custom objects). The only thing it writes is its own follow-up task. Two-minute setup. EU portals supported.
Drop the Sighub card onto your default company record layout in HubSpot settings. Every company record now shows live risk status.
A background scheduler checks every 60 minutes and runs a full portal scan when the last completed scan is at least 23 hours old. It reads engagement metadata: last contacted, last meeting, inbound reply count over rolling windows. No email content is read or stored. Sighub is not real-time.
Default thresholds: no inbound reply in 30+ days OR no future meeting OR 3+ open tickets, evaluated against whether there's recent activity. Deterministic day-count rules, no AI guessing.
When an account crosses the threshold, Sighub creates a HubSpot task assigned to the company owner. The task includes specific evidence: 'No reply 47d · No meeting 62d.'
When the owner books a meeting or the customer replies, Sighub closes the task and flips the card back to healthy. No manual cleanup, no orphaned to-dos.
// What you get
Every active customer account re-scanned on a recurring schedule, with a full portal scan at least once a day. No weekly batch needed; manual rescan available.
Cold accounts create a task in HubSpot, assigned, dated, and visible in the owner's normal workflow.
Catch accounts going quiet 6–12 months before renewal, when there's still time to recover the relationship.
No more weekly 'cold accounts' digest email that nobody reads. The system creates and closes tasks for you.
Every task includes the exact engagement signals that triggered it. CSMs walk into the call with context.
Sighub reads metadata only, no email content, no message bodies, no ticket text. GDPR-compliant by design.
Install Sighub via OAuth. The first scan runs within an hour and shows your exposure for free. Activate monitoring on the Team plan to turn high-urgency risks into HubSpot tasks.
Free exposure scan · Uninstall anytime
// Continue reading
How Sighub flags renewals that are slipping based on activity signals.
ReadSetup, property mapping, engagement thresholds, and task automation rules.
ReadWhich HubSpot data points tend to appear before an account goes quiet.
Read