CLE Index / Free forecasting tool
Growth can hide
the revenue
you’re losing.
Customer Loss Exposure Index is a free customer revenue retention calculator. Compare benchmark scenarios, earlier renewal action and stronger peers over 12, 24 or 36 months.
Build my forecastSame starting point.
Different paths.
Explore the timeline
02 / Your forecast
Your business.
Your starting point.
Start with rough numbers. We’ll match a published benchmark and make the next 36 months visible.
- 01Set the context
Your business model, customer value and current base.
- 02See the trajectory
A matched benchmark, with no new sales added.
- 03Explore earlier action
Adjust timing, visibility and ownership in your scenario.
A benchmark scenario, not a prediction. Sources and assumptions are included with your result.
Build the curve
Build your forecast
No login. No customer-level data.
03 / Reading the curve
What is a customer revenue retention forecast?
It shows how much of today’s customer revenue remains over time when a retention rate is compounded. CLE Index compares a matched typical benchmark, a user-controlled earlier-action scenario and a strong peer path. It excludes new sales and expansion so the cost of customer loss stays visible.
Current path
Published typical retention is compounded across 12, 24 and 36 months.
Earlier-action path
Date visibility, lead time, ownership and team response determine how much of the peer gap is modeled closed.
Strong peer path
The stronger published benchmark is a comparison line, not a promise that every business can reach it.
A deliberate challenge
Company age and headcount are not magic churn inputs.
The age of the recurring offer matters more than the incorporation date. Employee count matters mainly because it changes operating load, ownership and process pressure.
CLE records both as context. The benchmark rate still comes from business model, buyer type and customer value where the source supports it. This avoids a polished-looking forecast built on invented multipliers.
What does the CLE Index forecast?+
CLE Index shows how much of today's customer revenue remains after 12, 24 and 36 months at a matched typical retention benchmark. It also shows a user-controlled earlier-action scenario and a strong peer path. New sales and expansion are excluded so churn cannot hide behind growth.
How does Renewal Radar affect the forecast?+
Renewal Radar can improve the operational chance to act by finding supported renewal dates, surfacing missing follow-up earlier and routing one clear owned action. The forecast models that operational reach. It does not claim Renewal Radar alone fixes product value, adoption, pricing or failed payments.
Why ask about employee count and how long the recurring model has existed?+
They describe operating context and help make the result easier to interpret. They do not directly change the retention benchmark because the cited datasets do not support a clean causal adjustment for both fields. CLE does not invent one.
Is the chart a prediction of our actual future revenue?+
No. It is a benchmark scenario. The current and strong peer paths use published retention data. The earlier-action path uses the user's date visibility, lead time, ownership and action-effectiveness assumptions.
What is renewal operations reach?+
It is the share of the peer gap that is even reachable before the team response is considered. CLE uses the weakest of renewal-date visibility, available action time and clear ownership as the ceiling. This keeps a strong score in one area from hiding a broken link in another.
Does CLE Index need HubSpot access?+
No. The forecast needs only rough business inputs. Renewal Radar is the separate HubSpot app that can scan account-level renewal timing, ownership and missing follow-up after the benchmark is clear.